We understand that you may need to return your purchase in unpreventable circumstances. Please note that we will readily accept a return for products in their original and untampered condition, including its packaging within 1 week business days of the purchase date. Opened, tampered packaging, custom, altered, or special order products are final sales and cannot be returned. Return shipping charges are the responsibility of the purchaser, we do not provide return labels.
1. Faulty Items: Please email us your order number, description of the issue and include photo(s) showing the fault.
2. Want to Cancel Order: Please email us your order number and tell us the reason for the cancellation. We can only cancel orders that have not been shipped. Processing fees of 5% of total purchased cost applies.
3. Wrong Item Ordered: See instructions below.
4. Doesn’t Fit/Item Worn: We do not offer refunds if your item doesn’t fit or has been worn.
TO HELP THE PROCESS RUN SMOOTHLY:
1. Assure the garment is unopened/seal unbroken and in its original packaging. We do not accept returns on tampered seal / opened seal.
2. WhatsApp us at +60192129922 or email us at info@drmuya.com to receive further instructions.
3. Please allow 7-14 business days for processing.
